It provides many different packages for both standard coverage and non-standard coverage (high-risk drivers). One of the most distinguishable features by Fred Loya Insurance is the ease-of-access to the company for existing and potential customers. It is known that Fred Loya customer services are spread across 12 states in the country at more than 500 branch offices.
Accessible Customer Service
Realize it or not, insurance is non-tangible. Customers purchased coverage policies to protect them from something they do want to happen, for example accidents, stolen cars, vandalism, and more. The actual people who make sure that customers' expense for purchasing coverage policies are actually worth the protection are those who work at customer service. Their main job is to answer all questions from customers, which often can be quite confusing. They are also the first people who literally maintain good relationship between auto insurance company and policyholders. For customers, the accessibility of customer service becomes one of the most important factors to purchase coverage from any particular company.
Fred Loya customer service is available at every branch offices, via phone call, and even on its official website 24/7, meaning customers can file claims or any formal inquiry to the company anytime. This insurance company is known to locate branch offices in public places such as supermarket and other places commonly visited by people on daily basis. Since there are more than 500 branch offices all across the country, almost all existing customers can visit the company, ask questions, file claims, get estimate, or even ask for Fred Loya quote easily.
Fred Loya customer service is not merely to attract potential customers or to advertise Fred Loya quote, but it is also the place where existing policyholders can come to file claims and get estimate for repairs. Customers need to know whether or not their claims or applications are handled properly and quickly. The possibility to reach the customer service in face-to-face circumstance makes Fred Loya one of the most trusted insurers in many states in the country.
While you certainly can reach any insurance company by phone or email, it is even better if you are allowed to actually see and meet the people directly.
After any unfortunate event including accidents where your vehicle in damaged, it is even possible to get estimate at Fred Loya ‘s Direct Repair Facilities located at local branch office.